What You Need To Know Before Moving Your
Office 365 Tenant To Another Reseller


Transitioning your Office 365 tenant to a different reseller can provide considerable benefits, including more competitive pricing, superior support, and customized services that align with your business requirements. Nonetheless, this migration entails several steps and possible obstacles that necessitate thorough planning. Below is a comprehensive guide to ensure your migration is seamless and efficient.


Why Consider Moving to a New Reseller?


Prior to initiating the migration process, it is crucial to grasp the motivations behind businesses choosing to change resellers. Frequent factors for this decision include:

  • Cost Savings: Competitive pricing and discounts from other resellers.

  • Enhanced Support: Better customer service and technical expertise.

  • Customized Solutions: Resellers offering tailored services for your industry.

  • Scalability: A reseller that can accommodate your growing business needs.

Properly changing resellers can enhance the overall administration of your Office 365 subscription. For a comprehensive guide, visit www.duocircle.com.



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Key Considerations Before Making the Move


1. Understand Reseller Permissions

Your current reseller has administrative privileges over your tenant. Before transferring to another reseller, ensure you:

  • Assess the permissions allocated to the existing reseller. 

  • Eliminate any excessive access rights to safeguard your information. 

  • Ensure that the new reseller complies with Microsoft’s established security standards.

2. Evaluate Your New Reseller

Choose a reseller that meets your specific business requirements. Key factors to consider include:

  • Reputation: Research reviews and testimonials.

  • Service Offerings: Ensure the reseller provides all services you need.

  • Support Availability: Look for 24/7 technical support options.

  • Microsoft Partnership Level: Resellers with a Gold or Silver competency often deliver better services.

3. Review Current Subscription Agreements

Understand the terms of your existing agreements:

  • Verify if there are any penalties for early termination.

  • Examine the notice period necessary for making a change.

  • Ensure that your subscription can be transferred.

4. Backup Your Data

Although your data is expected to stay secure throughout the transition, it is prudent to establish backup copies.

  • Utilize external backup software or leverage the built-in options provided by Microsoft.

  • Ensure that you retain duplicates of essential documents, email communications, and user access rights.

5. Notify Stakeholders

Inform internal teams and stakeholders about the migration:

  • Ensure they are informed about the possibility of interruptions during the transition period. 

  • Outline a schedule for the migration activities.

Steps to Move Your Office 365 Tenant to Another Reseller


Step 1: Choose Your New Reseller

After evaluating different reseller options, select the one that aligns most closely with your needs. Ensure they are a reputable Microsoft partner with industry experience, and review their support services, pricing, and service level agreements (SLAs). Gather feedback from other organizations to confirm their reliability and check their capacity to meet specific requirements, such as compliance or additional support services.


Step 2: Terminate the Agreement with Your Current Reseller

Inform your existing reseller about your decision to move. They will release your tenant from their management. Be prepared to:

  • Please verify the conclusion date of their services and make certain that there is no overlap or interruption in service. 

  • Obtain any required documentation, including service reports or contracts, to facilitate a seamless transition. 

  • Additionally, review any final invoices or outstanding payments that must be settled prior to the termination of services.

Step 3: Assign a New Reseller

Your new reseller will provide a Reseller Relationship Request link. Follow these steps:

  • Access your Microsoft 365 Admin Center and go to the "Settings" or "Partners" section.

  • Approve the request for a reseller relationship from the new partner.

  • Provide the essential permissions that allow the reseller to effectively manage your tenant, including oversight of licensing and user administration.

  • Finally, ensure that both parties confirm the activation of the relationship to prevent any lapses in management.

Step 4: Verify Services and Licenses

Ensure your licenses and services are transferred without disruption:

  • Ensure that the new reseller is capable of smoothly managing your current licenses to ensure uninterrupted service in your subscription. 

  • Ascertain that any supplementary features or tailored configurations, including enhanced security options or compliance parameters, are incorporated and operational. 

  • Discuss with the new reseller to verify that any intended upgrades or extra services are appropriately planned and scheduled.


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Step 5: Test Functionality

Before fully transitioning, test all Office 365 applications and services to confirm:

  • Email functionality, including sending, receiving, and spam filtering, is operating normally.

  • Data integrity in OneDrive, SharePoint, and Teams is preserved, preventing any loss.

  • Users face minimal disruption, maintaining access and workflows throughout the transition.

  • Please test essential third-party integrations to confirm their continued operation under the new reseller arrangement.